Welcome to customer support, before submitting a question to our team please see if it is answered in the questions below. If you still don't find your answer please feel free to contact us.

Frequently Asked Questions

Where do I find my history?
  1. Go to Menu Button –  the main menu will slide out.
  2. Click Reward –  this will go to reward details (right screen), with map location and reward details.  Your tip history will be listed, and  you can click on an history item to see more details.  
  3. All Rewards are listed from newest to oldest.
How does TipFlip work?

TipFlip is a revolutionary application that connects people to other people you want to reward at any time. This concept can be used in a variety of different ways, including tipping your hair stylist, your server, or just someone you want to reward.  When you want to reward someone you can open the TipFlip app on you device.  A map will appear displaying active TipFlip users and their proximity to your  current location. You will also see a list if you want to identify someone by name.  Once you have found the person you want to reward, click on their icon, click reward, enter in an amount and click REWARD!

How do I get a refund?

A tip given is for a job well done, you wouldn’t give a tip for poor service. ALL TIPS ARE FINAL! – If you believe you are a victim of fraud or theft please contact us at recovery@tipflip.co.

 

When will I begin to receive tips?

Once you’ve signed up it could take up to 7-10 days. Don’t forget, to receive tips you must turn your beacon on.

What is the fee?

There is no fee to reward your favorite people. The tippee is charged 2% for processing.

Why does TipFlip need my personal info?

Because security is our top priority and we’re handling your money, TipFlip wants to be sure we’re depositing it in the right place.

How do I change profile pictures?
  1. Go to Menu Button – main application menu will slide out.
  2. Click Profile.
  3. Click Edit Image – this allows you to change your profile picture.  The camera and image library on your device will  be accessed during this process.  You can either use an existing image, or simply snap a new photo with your camera.

 

How often do I receive tips?

This could vary based on your financial institution. You will be notified immediately when a tip has been given. Like all Credit Card transactions there is a 24 – 48 hour delay. To make the process consistent, we expect deposits to be made to your accounts on Tuesday’s and Friday’s. Tuesday deposit will include tips from Thur, Fri, Sat and Sun. Friday deposit will include tips from Mon, Tues and Wed.

 

Is TipFlip secure?

Yes,

TipFlip is very secure  application. TipFlip is constructed with a 4096 bit encryption key using the latest end-to-end encryption methods.   TipFlip gives you access to Apple Pay and Google Wallet payment systems, this help ensure that you have a fast, safe and easy to use experience. 

How do I setup a TipFlip Account.

Basic Steps

  1. Open TipFlip to automatically enter the log in page.
  2. Create a new account by clicking the Sign up, or Sign Up with Facebook button.
  3. Enter your First and Last Name and Create a password.
  4. Tip flip gives you and option to Send or Receive tips.  Please, click the one that applies to you.
  5. Click the Get Started button to set up a Profile and Payment Options.

Signing up as a Tippee?

  1. Follow the Basic Steps Above to create an account.
  2. Obtain an activation code from a TipFlip representative, your employer, or friend/colleague.
  3. Follow the “Tippee Wizard” by choosing “Receive Tips” in the application menu.